You have probably heard of Halifax telephone banking and how it is an easy way for people to be scammed.

With Halifax’s telephone banking Voice ID and special advisers that perform thorough security screening, you can be sure that telephone banking is safer and more convenient than you think.

Still have doubts? 

Therefore...

Halifax Telephone Banking Explained 

Halifax telephone banking is a type of banking service offered by Halifax.

The banking process is done over the phone and uses Voice ID to confirm your identity for security reasons.

Telephone banking allows customers to phone their bank to perform various financial transactions without setting foot in a branch.

Who Is Halifax?

Halifax is a UK based specialist investment bank¹ and a financial services provider.

Halifax is not just any bank. It is a people’s bank.

Halifax understands that a mortgage is not just a mortgage, but rather a house that will become a home.

Please note that you cannot apply for equity release with Halifax as they do not have that offering in their product range.

Pros and Cons of Using Telephone Banking

Telephone banking has a list of benefits, such as convenience, and some pitfalls, such as mobile phone charges.

Some benefits of telephone banking:

• It is a very convenient way of banking.
• It saves you time from going to the bank.
• It saves you petrol to and from the bank’s branch.
• You do not need to walk around with money as you can perform multiple transactions over the phone.  

Some pitfalls of telephone banking:

• It can be overwhelming for first-time customers.
• No receipts are given for transactions made - only reference numbers.
• Your cell phone service provider charges you for calling the bank.
• People may be able to over-hear you while your are on the phone with your bank.

Is Telephone Banking Safe?

Telephone banking is not that different from any other form of banking that is not done in person.

Each comes with a list of safety concerns, to some extent.

Some reasons why telephone banking can be safe:

• Your mobile phone will not keep your personal banking information if it is lost or stolen.
• Voice ID is used to prevent other people from accessing your account.
• Telephone banking operators will ask security questions to confirm your identity.

Some reasons to be more cautious:

• People could overhear you divulge sensitive information over the phone.
• Someone could try to impersonate you.
• Fraudsters could try to impersonate your bank to get you to reveal sensitive banking information.

What Is Voice ID? 

Voice ID² is a security feature offered in many different instances including Halifax telephone banking customers. 

It uses your voice to confirm your identity before you can continue with your financial transactions.

How Does Voice ID Work? 

Voice identification works by analysing the physical way you speak to create a voiceprint³ that’s unique to you.

Voice Identification is set up by analysing:

• How you pronounce words and phrases.
• If you emphasise specific letters and syllables.
• How fast you speak.
• If you speak with an accent.

Overall, Voice ID is the same concept as facial recognition. It's only purpose is to verify that you are who you say you are.

What Are the Benefits of Using Voice ID? 

The main benefit of using Voice ID is that your voice is used like your fingerprint. It is unique to you!

Other benefits include:

• It is extremely difficult for someone to ‌access your account by impersonating your voice.
• It is easy to use.
• Set up is quick.

Set Up Your Halifax Voice ID in 4 Steps

To use telephone banking, you must first set up your Voice ID in 4 easy steps.

1. Firstly, you need to call Halifax on 0345 850 0691 and request to set up your Voice ID. 
2. Secondly, ensure your account paperwork is with you for the next step.
3. Thirdly, a Halifax consultant will need to confirm your identity the old-fashioned way by asking you a list of security questions, including full name, surname, account number, password, etc.
4. Lastly, you will need to repeat the phrase “My voice is my password” several times to create a unique voiceprint for the Voice ID to confirm your identity.

What Can You Do With Telephone Baking?

Telephone banking allows you to perform a range of financial transactions.

Telephone banking enables you to:

• Get balances on your account.
• Enquire about and / or cancel debit orders.
• Transfer money.
• Pay bills.
• Switch accounts.
• Order a new card.
• Change your PIN.
• Request a financial statement.

Telephone Banking Hours 

Halifax’s automated service is available 24/7 and can understand and respond to your directions.

If you would rather speak to a Halifax advisor, they are available daily from 7am to 11pm.

Halifax Contact Details

You can call Halifax on 0345 720 3040.

Common Questions

In Conclusion

Are you looking for a more convenient way of banking that is safe at the same time?

Halifax telephone banking allows you to perform your day-to-day banking without going to the bank. 

With Halifax telephone banking Voice ID, you can safely set up your unique voiceprint so only you can access your accounts.