You’ve probably heard of telephone banking and how it’s an easy way for people to get scammed out of all their hard-earned money.
With Halifax’s telephone banking Voice ID and special advisers that perform thorough security screening, you can be sure that telephone banking is safer and more convenient than you think.
Still have doubts?
Don’t worry. We’re here to help you!
In this article, you’ll learn:
- Who’s Halifax?
- Is telephone banking safe?
- About Voice ID.
- Benefits of Voice ID.
Halifax Telephone Banking Explained
Halifax telephone banking is a type of banking service offered by Halifax.
The banking process is done over the phone and uses Voice ID to confirm your identity for security reasons.
Telephone banking allows customers to phone their bank to perform various financial transactions without setting foot in a branch.
Halifax is a UK based specialist investment bank and a financial services provider.
Halifax is not just any bank. It’s a people’s bank. Here at Halifax, they understand that a mortgage isn’t just any old mortgage but rather a house that will become a home.
Benefits of Using Telephone Banking
Telephone banking has its list of benefits, as-well-as, some pitfalls.
Here are some benefits of considering telephone banking:
- It’s a very convenient way of banking.
- It saves you time from going to the bank.
- It saves you petrol to and from the bank’s branch.
- You don’t need to walk around with money as you can perform multiple transactions over the phone.
Here are some pitfalls of telephone banking:
- It can be overwhelming for first-time customers.
- No receipts are given for transactions made – only reference numbers.
- Your cell phone service provider charges you for calling the bank.
- People might be able to over-hear you while you’re on the phone with your bank.
Is Telephone Banking Safe?
Telephone banking isn’t that different from any other form of banking that’s not done in person. Each comes with a list of safety concerns, to some extent.
Here are some reasons why telephone banking can be safe:
- Your cell phone will not keep your personal banking information if it’s lost or stolen.
- Voice ID is used to prevent other people from accessing your account.
- Telephone banking operators will also ask security questions to confirm your identity.
Here are some reasons to be more cautious:
- People could overhear you divulge sensitive information over the phone.
- Someone could try to impersonate you.
- Fraudsters could try to impersonate your bank to get you to reveal sensitive banking information.
What’s Voice ID?
Voice ID is a security feature offered to Halifax telephone banking customers.
It uses your voice to confirm your identity before you can continue with your financial transactions.
How Does Voice ID Work?
Voice identification works by analysing the physical way you speak to create a voiceprint that’s unique to you.
Voice Identification is set up by analysing how you:
- Pronounce words and phrases.
- Emphasis on specific letters and syllables.
- How fast you speak.
- If you speak with an accent.
Overall, Voice ID is the same concept as facial recognition. Its only purpose is to verify that you’re who you say you are.
What Are the Benefits of Using Voice ID?
The main benefit of using Voice ID is that your voice is used like your fingerprint. It’s unique to you!
Other benefits include:
- It’s extremely difficult for someone to access your account by impersonating your voice.
- It’s easy to use.
- Set up is quick.
Set Up Your Halifax Voice ID in 4 Steps
To use telephone banking, you must first set up your Voice ID in 3 easy steps.
- Firstly, you need to call Halifax on 0345 850 0691 and request to set up your Voice ID.
- Secondly, ensure your account paperwork is with you for this next step.
- A Halifax consultant will need to confirm your identity the old-fashioned way by asking you a list of security questions, including; full name, surname, account number, password, etc.
- Thirdly, you will need to repeat the phrase “My voice is my password” several times to create a unique voiceprint for the Voice ID to confirm your identity.
What Can You Do With Telephone Baking?
Telephone banking allows you to perform a range of financial transactions.
Telephone banking offers the following:
- Get balances on your account.
- Enquire about and or cancel debit orders.
- Transfer money
- Pay bills
- Switch accounts
- Order a new card.
- Change your PIN.
- Request a financial statement.
Telephone Banking Hours
Halifax’s automated service is available 24/7 and can understand and respond to your directions.
If you’d rather speak to a Halifax advisor, they’re available daily from 7 am to 11 pm.
Halifax Contact Details
You can call Halifax on 0345 720 3040.
Can Someone With a Similar Voice ID Access My Account?
When someone calls the bank, Voice ID compares your voice to your voiceprint to identify if you are who you say you are.
Voice ID analyses over 100 characteristics to ensure that the person calling isn’t a scammer.
Who Can Apply for Telephone Baking and Voice ID?
Telephone banking and Voice ID are available to any customer with savings, credit, or any bank account with Halifax.
What’s the Difference Between Telephone Banking and Online Banking?
Telephone banking allows you to call the bank and have them, or an automated service, perform your financial requests.
Whereas with online banking, you need to make financial transactions online physically.
Are you looking for a more convenient way of banking that is safe at the same time?
Halifax telephone banking allows you to perform your day-to-day banking without going to the bank.
With telephone banking Voice ID, you can safely set up your unique voiceprint so only you can access your accounts.